2000

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First published on infolaw, December 2000

infolaw welcomes the proposals by the Community Legal Service for the promotion of a common meta data standard for websites developed by organisations in the legal and advice sectors. Meta data (data about data) is a formal means of describing the content of documents – in this case web pages.

The CLS consultation document (at www.lcd.gov.uk/consult/meta/metafr.htm) does not define ‘Legal and Advice Sectors’. However, the proposals are part of a series of projects to enhance Just Ask! (at www.justask.org.uk), the website of the CLS whose terms of reference are to increase access to justice for ordinary people.

There are three elements to the proposed scheme:

  • a meta data scheme, defining what elements will be used for classification
  • a content classification scheme, defining a set of allowed terms for the ‘subject’ element
  • a thesaurus matching terms which might be used by a typical user to the terms allowed by the content classification scheme

The meta data scheme proposed ‘conforms closely’ to the Dublin Core (DC) standard which defines 16 core elements: Title, Creator, Subject, Description, Publisher, Contributor, Date, Type, Format, Identifier, Source, Language, Relation, Coverage, Rights and References. The CLS proposes using the element Author instead of Creator. Elements may be qualified and DC sets out a number of recommended qualifiers (eg Date.Created). For the DC specification and usage manual see www.purl.org/DC/.

The content classification scheme (which, in accordance with DC, would be explicitly referenced in the meta data) will be commissioned from a suitably qualified legal information professional. The context of the scheme will be ‘members of the public in England and Wales who need to find relevant information across the whole of the Legal and Advice Sectors, which enables them to resolve or make progress towards the resolution of problems related to those sectors’.

Complementing the CLS content classification scheme will be a thesaurus that will help users to search for information who will not necessarily know the ‘official’ terms that have been used.

Nick Holmes of infolaw comments:

The adoption of Dublin Core should be taken as read, as it now has wide acceptance; but the CLS scheme should conform absolutely.

Regarding the content classification scheme, the CLS cannot be expected to work beyond its own terms of reference (and it is not clear whether it is seeking to do so). It is unlikely that it will come up with a one-size-fits-all scheme that will be wholly suitable for and acceptable to those servicing other users, ie the ‘haves’ seeking to buy and sell property and use other legal services, businesses seeking legal services and professionals seeking legal information. However, the acceptance of outside interests, while desirable, is not essential, since all that is required is that the meta data Subject element references a published standard.

Should the CLS scheme not meet their requirements the professions will be free to develop their own schemes. For example the Law Society of England and Wales uses a 52-subject, solicitor-oriented, work-type classification scheme which could be refined and formalised as a published standard.

[Added March 2001: See now Responses to Meta Data Proposals for Legal and Advice Sites]

A Page on the Web, published in the Solicitors Journal, November 2000

I hope I will be forgiven for this month straying into territory that some may regard as too technical.

Web usage statistics cannot be used to make any inferences about the number of people who have read pages on a site or even the number of pages read. Although those who compile them usually try to make this clear, people still insist on using them.

So if any reliance at all is to be based on these statistics, it is well to be informed about how they are compiled and reported.

Requests

A request (commonly called a ‘hit’) occurs when a web server is asked to provide a page, graphic or other object. Requests may be generated either by a visitor going to a page or by the page itself requesting an object (usually a graphic). Using the number of requests to guage the popularity of a site is misleading because pages with many graphics generate many more requests than sites with simpler graphics.

Page requests

A page request (or page view) is a request for an HTML or text page. This is generally accepted as a better guide to usage than requests. However, the number of pages viewed will be heavily influenced by the architecture of a site. To take the simplest example, a user reading an entire document which is split into 4 pages will request 4 pages. The same document on another site may require only one page view. Amongst other arguments against reliance on page views is that a site with bad navigation will generate more page views because the user gets lost!

Visitors

A visitor is usually defined simply as a unique IP address. A particular IP address may represent a single person or organisation, but often it is shared by many people. If a site uses persistent cookies to identify people, reports can calculate visitors based on a combination of unique IP addresses and cookies.

Visits

A visit (or session) is a collection of requests by a particular visitor at one time. Visits are just estimates because there is no way of knowing that a series of requests actually belongs to the same person, or, for that matter, to the same person during the same visit. Reporting software calculates visits based on several factors including IP addresses, cookies and the delay between consecutive requests. Since the latter is set by the system administrator, visits cannot be used as a comparator between sites.

Caching – the non-visit

The goal of system administrators is to protect web servers from high loads while optimising the speed and reliability of documents served. This is achieved by caching pages. A cache is a copy of pages recently accessed, stored in such a way as to optimise retrieval. Cached pages will, if appropriate, be served up instead of the actual page on the host server, as follows:

  • Your browser will first look in its own memory.
  • It will then look in the browser cache on your hard disk.
  • It may then look in a site cache. If another user on the same site recently retrieved the page, it may be available to the user there.
  • The site cache may be configured to look in a local regional cache.
  • The local regional cache may be configured to look in a large regional cache.
  • If a page is not found in any of the above caches, the page will be requested from the host server, which will first look in its own cache (or accelerator).

Only after failing to be satisfied by all the above caches will a page be requested from its source.

It will be seen, therefore, that most requests for web pages, particularly popular pages, are satisfied by cached copies. Statistics of pages retrieved from caches other than a host server’s own accelerator will not be available to the host server and consequently cannot be reported.

Site statistics are almost meaningless as a measure of usage. Q.E.D.

Published in the Solicitors Journal, October 2000 [links updated]

As most practitioners will be aware, there exists no freely available, comprehensive and up-to-date database of UK law on the internet, but progress has been made.

The Statute Law Database?

There is no sign yet of the Statute Law Database. A note on the Lord Chancellor’s Department site (which note has remained unchanged for more than a year) states that ‘the Statutory Publications Office, an office within the Lord Chancellor’s Department, is producing a database of United Kingdom legislation. This database will be completed in 2000 when it is planned to provide government users with access to it via the Internet, and to sell electronic copies of the data to publishers for them to merge it with their products. The marketing and pricing strategy has not yet been agreed, but includes a facility to allow citizens to obtain on-demand printouts.’ It will be noted that this statement avoids any commitment to free public access!

In the meantime, the official offering of statute law comprises the HMSO legislation site at www.hmso.gov.uk/legis.htm providing access to statutes since 1996 and SIs since 1997

A case law database?

The best the state can offer here is woefully inadequate:

  • The Court Service judgments database at www.courtservice.gov.uk includes approaching 400 selected handed down CA and High Court judgments from 1996.
  • The Scottish Court Service site at www.scotcourts.gov.uk does somewhat better with over 1,000 opinions of the Sheriff Courts, Court of Session and the High Court.
  • House of Lords judgments since November 1996 are available via the parliament site at www.parliament.co.uk (approximately 220).
  • Privy Council Office judgments since 1999 (with a small number of key earlier decisions) are presented at www.privy-council.org.uk (approximately 110).

BAILII

Into the breach in the Spring this year stepped BAILII, the British and Irish Legal Information Institute at www.bailii.org, a voluntary initiative which ‘provides access to the most comprehensive free and up-to-date collection of British and Irish primary legal materials on the internet. As at 2 September 2000, BAILII includes 18 databases covering 5 jurisdictions … well over 250,000 searchable documents.’

Background on BAILII, which is shortly to obtain charitable status, is in March’s Page on the Web.

BAILII relies primarily on publicly available primary materials made available to it by Government departments and agencies, but has also negotiated access to a range of additional materials. For example:

  • The England and Wales cases database, as well as including Court Service judgments, also carries judgments from Smith Bernal’s CaseBase database from 1996 to 1999 (until 31 August).
  • BAILII is to be given the archive of all Privy Council decisions back to 1992 – the cases before 1999, apart from a small number of milestone judgments, will not be on the Privy Council site.

ukstate.com

It is not widely known that statutory materials dating back a further 10 years are freely available on The Stationery Office’s ukstate.com site [defunct]. The Stationery Office was created when the trading elements of HMSO were privatised in 1996, and has been the official publisher to Parliament for more than 200 years and is now the largest UK publisher by volume. Thus uksate.com is a commercial service, but nevertheless provides useful free access to statutory materials which are not currently available elsewhere.

To access legislation, click the Your Government tab and select Legislation. Alternatively use the Search facility. This will bring up the top few hits under the classifications Books, Legislation and Other. Scroll past the Books to Legislation and click on ‘More results from Legislation’ to view the next 30 hits.

Another approach

Another approach to finding primary law (and related documents and commentary) on the internet is to use a major search engine. Intelligent use of a good internet search engine will always reward. I favour Google at www.google.com (for the reasons and tips on using search engines, see February’s Page on the Web).

Using the full title of an Act or SI in a web search will find the official document itself as well as many useful related documents and commentary. If the title may not be unique to the UK, add the word UK to the search term to screen out irrelevant overseas sites, and bear in mind that the less specific the title, the more spurious hits will result.

The names of parties to cases provide more or less unique search terms which will usually turn up many useful resources, including the official full text of the judgment if available.

All major search engines provide the means to search specific domains and this will often be quicker and more convenient than the sites own search facility. A search page pre-configured to enable searches on all the official primary law sites is [no longer on this site].

Published in P.S., the journal of Probate Section, October 2000

The websites of relevant associations usually provide a good jumping off point for practitioners. However, for the probate practitioner, at present these sites disappoint: the Probate Section site at www.probatesection.org.uk currently has little in the way of content and no useful links (let’s hope this article prompts remedial action) and the Society for Trust and Estate Practioners site at www.step.org is subject to reconstruction, displaying only a smart logo in the meanwhile.

Undeterred, I trawled through the pages of the last (June 2000) issue of P.S. which prompted the following research – the results demonstrating the wide range of information available.

Primary law

On the front page of the journal was a piece about the Financial Services and Markets Bill and later in the issue articles on the Finance and Trustee Bills. All current Bills can be accessed on the Parliament site at www.parliament.the-stationery-office.co.uk/pa/pabills.htm. The Financial Services and Markets Act was enacted on 14 June 2000 – an impressive 433 sections and 22 schedules – and, along with other UK Acs since 1996 can be accessed on HMSO’s legislation site at www.legislation.hmso.gov.uk.

An increasingly useful site for UK and Irish primary law is the British and Irish Legal Information Institute (BAILII) at www.bailii.org which will shortly contain all publicly available primary law texts as well as the 1999 archives from Smith Bernal’s Casebase database of Court of Appeal judgments – all in one uniform searchable format.

Commentary and other resources

Intelligent use of a good internet search engine will always reward. I favour Google at www.google.com (for the reasons and tips on using search engines, see the first article in this series).

Using the full title of a Bill or Act in a web search will find many useful related documents and commentary. Always add the word UK to the search term to screen out irrelevant overseas sites and bear in mind that the less specific the title, the more spurious hits will result.

The names of parties to cases provide more or less unique search terms which will usually turn up many useful resources – likewise searching for the names of organisations.

Esterhuizen v. Allied Dunbar

The article on Probate Claims provided fertile ground. A Google search for Esterhuizen v. Allied Dunbar revealed the following:

  • A note of the case in the Swarbrick and Co index (www.swarb.co.uk). The indexes on this site cover a huge body of law, providing brief details only, but sufficient to spur further research.
  • An article on ‘The role, duties and obligations of executors and administrators’ by Kevin White on The Law Society of New South Wales site (www.lawsocnsw.asn.au).
  • An article on ‘The risks run by in-house lawyers when dealing with a will or estate’ on the International Centre for Commercial Law site (www.icclaw.com). This prompted a visit to their Recent Law Developments page and thence to the site of 4 Paper Buildings who provide the Professional Negligence articles for ICCL (www.4paperbuildings.com).
  • A note about the First Update to the 4th Edition of Drafting Trusts and Will Trusts. After much hacking at the URL in my browser’s location window (a technique worth perfecting), this turned out to be a submission to an online forum called Trusts and Wills accessible via the Chancery Bar Association site (www.chba.org.uk). It is a mirror of the list-served discussion moderated by James Kessler, barrister, author of the aforementioned work (www.kessler.co.uk).
  • A brief piece on the subject in 5 New Square’s online newsletter (www.5newsquare.co.uk).

Enduring powers of attorney

The Enduring Powers of Attorney Act 1985 predates the publicly available statutory material on the web. However, a search for the words enduring powers of attorney brought up:

Bouette v. Rose

Again, a search on this unique name unearthed a few immediately useful resources:

  • A headnote of the case on the Incorporated Council for Law Reporting’s Law Notes site (www.lawreports.co.uk).
  • A digest of the case in Butterworths’ PI Online What’s New Archive for December 99 (www.butterworths.co.uk.
  • The full text of the judgment on Mark Walton’s Mental Health Act and Mental Health Law site (www.markwalton.net).

Other sites

Other sites visited in my cover-to-cover journey through P.S. and worthy of bookmarking were:

Where do you rank?

A Page on the Web, published in the Solicitors Journal, September 2000

So you’ve enthusiastically entered the new age: at some cost in time and effort and no doubt hard cash producing a website to promote and deliver your services. But no-one is visiting. What can be done?

Traditional advertising

The quickest and most effective way to get yourself on the map is to advertise your web presence through the traditional media.

Quote your web address prominently in all advertisements, correspondence and communications. Overprint existing stock of notepaper with your web address and consider redesigning your letterhead at the next opportunity to incorporate the new name.

You need spend no more on advertising than you do already, though if your aim is to establish yourself as a national rather than a local presence, this needs to be part of a considered business plan and your advertising budget will need to increase accordingly.

Internet advertising

New business is unlikely to come looking specifically for you on the internet (unless so enticed by your traditional media promotions). Potential new clients will be seeking online solutions to their problems and will be directed to your site from elsewhere: from search engines, web directories and other links to your site.

Negotiate links to your site with as many other relevant sites as possible, starting with those with the closest connection and/or which you know receive the most traffic. You’ve a better chance of securing a link if you offer reciprocity, though don’t expect one unless your site is of direct interest to the other’s visitors.

There are many online directories of law firms who will be happy to add your details for free. You won’t get much traffic from these sites unless they are well-known and heavily visited. Consequently, you may feel it worthwhile paying for a listing or a place on a panel on a site which promises actively to promote your services. Needless to say such services need to be carefully evaluated and compared. A number of these legal advice and referral sites were mentioned in April and August’s Pages on the Web.

Search engine ranking

Much new traffic to your site can be obtained by securing a good ranking with the major internet search engines and it is worth spending some time analysing and developing your site to promote its position.

Most search engines compile their indexes by crawling the web and automatically generating entries, others (such as Yahoo!) are the subject of human selection and compilation from submitted details. Results from a search will be listed in order of relevance. Relevance is calculated in many different ways. However, the following guidelines will be generally applicable.

Keywords

First think of the words people are likely to use in their searches (not the words you would use to describe your services). These are the keywords you should use in your site. Thus perhaps use ‘accident compensation’ rather than ‘personal injury’, ‘buying a house’ and ‘moving house’ rather than ‘conveyancing’, ‘faulty goods’ rather than ‘consumer protection’ and so on. Generally keywords should be two or more words long as too many sites will be relevant to a single word.

Make sure that your keywords are used in key positions on your pages:

  • The page title is the most important. It is surprising how often this is forgotten, with pages sporting useless titles such as Home Page or Welcome!
  • The main heading on the page and first paragraphs should also contain your keywords. Some search engines only index or give greater weight to the top of pages. If your pages are of tabular layout, bear in mind that what appears at the top of column 2 or 3 may in fact be some way down the underlying html page.
  • Meta tags are a means of associating keywords with a page which does not otherwise contain them and controlling your site’s description in engines that support them. They should be considered supplementary to the above.

Read the text of the page out of context to ensure keywords are appropriately qualified (eg ‘legal advice’ rather than ‘advice’ etc).

Visible content

Your keywords need to be reflected in the page’s content. Search engines are not able to read pictures, so if your page uses graphics in place of text, ensure that equivalent textual content is included as well (ALT text attached to a graphic is not necessarily sufficient).

Search engines will follow links from page to page in indexing your site. Ensure that there are textual (not just image map) links from the home page.

Some search engines have difficulties with framed sites. Ensure that you include descriptive text and keywords in the ‘no frames’ area of a frameset page and also that appropriate meta tags are attached.

The content of pages generated ‘on the fly’ from databases won’t be indexed by search engines, so consider creating static pages instead or to complement them.

Submitting your site

The crawlers sent out by some search engines will index your pages automatically, and there are numerous services which will offer to submit your site to a number of search engines for a small fee.

However, it’s best to visit the major search engine sites yourself to find out their requirements and submit the two or three pages that best summarize the content of your site. The search engine will index the other pages on your site by following links.

More on search engines

Much useful information and help on using and exploiting search engines is available at www.searchenginewatch.com.

A Page on the Web, published in the Solicitors Journal, August 2000

The commercialisation of the web continues at ever increasing pace. The legal market in particular has seen a plethora of new online businesses set up in the last six months. The issue of branding is all-important: dozens of operations have set up branded Legal-This or LawThat and there are also increasingly businesses dedicated to delivering advice and documentation for particular types of legal problem – Employment-This, FamilyThat an so on. Many are operated by new limited companies set up to exploit the opportunities afforded by the internet. The majority of these are referral sites, aiming to attract custom for panel members for a fee or kick-back. But a large number are services run by existing firms of solicitors, conscious that a tag such as Smith Brown Jones & Co is not necessarily the optimum brand under which to deliver legal services on the web. Yet others are solicitors who have chosen to set up from the outset with a web-savvy name.

Following is a selection of such new businesses. This selection says nothing about the quality of service or usefulness of these sites, but rather serves as an illustration of how legal services on the web are developing and, in particular, how they are being promoted and branded. The business names are given as displayed on the websites – and often this is coterminous with the domain name, including the .com or .co.uk. The legal personality behind the trading name is also given wherever ascertainable. Against some of the general advice sites reference is made to April’s Page on the Web where more detail about the site will be found.

Accident compensation

Accident and Injury Claims Centre at www.accidentclaims.com are Scottish solicitors.

AccidentCompensation.com at www.accidentcompensation.com is a referral service operated by Full Force Marketing.

AccidentDirect.com at www.accidentdirect.com is a referral service operated by Online Legal Marketing Ltd.

Action for Victims of Medical Accidents at www.avma.org.uk is a registered charity offering free advice.

Compensation Direct at www.compensationdirect.com is a referral service operated by [undisclosed].

InjuryClaimline.com at www.injuryclaimline.com is run by Stephen Rimmer & Co, solicitors.

The Compensation Shop at www.thecompensationshop.co.uk is a service from Boris Kremer, solicitor.

Business

UKDOCS at www.ukdocs.com is a business document service operated by UKDOCS Ltd.

Employment

Employment Solicitors UK at www.employment-solicitors.co.uk is a referral service operated by Full Force Marketing.

The Unfair Dismissal Website at www.unfair-dismissal.co.uk is a service run by Keeble Hawson, solicitors.

Family

Divorce.co.uk at www.divorce.co.uk is a operated by Mills & Reeves, English solicitors.

Divorce-Online at www.divorce-online.co.uk is a referral service operated by Divorce-Online Ltd.

DivorceUK.com at www.divorceuk.com is a referral service operated by Donald Wright, solicitor.

FamilyAdvice at www.familyadvice.co.uk is a referral service provided by Weblawyers Ltd.

Family-Solicitors at www.family-solicitors.co.uk is a referral service operated by Full Force Marketing.

General

Adviceguide at www.adviceguide.org.uk is a free advice service from the National Association of Citizens Advice Bureaux – see April.

DirectLaw at www.directlaw.co.uk is a document service owned by Epoch Software Holdings plc and also distributed by a number of commercial portals and solicitors firms.

DIY-Lawyer.com at www.diy-lawyer.com is a fixed fee advice and document service operated by DIY-Lawyer Ltd.

FirstLegalDirect.com at www.firstlegaldirect.com is a referral service operated by Legal Advantage Ltd.

Just Ask! at www.justask.org.uk is a directory of advice agencies and information providers from the Community Legal Service – see April.

Law on the Web at www.lawontheweb.co.uk is an information and referral service run by Martin Davies, solicitor – see April.

Law Solutions at www.lawsolutions.co.uk provides barristers’ opinions and advices from lawsolutions.co.uk Ltd – see April.

Law2u.co.uk at www.law2u.co.uk is a directory of solicitors and legal services maintained by e2u plc – see April.

Law4Today at www.law4today.com is an information and referral service operated by Law 4 Today Ltd – see April.

Lawdocs.co.uk at www.lawdocs.co.uk is a document service from SDE Publishing Ltd.

LawGuide at www.lawguide.co.uk – server unavailable at time of review.

LawJunction.com at www.lawjunction.com is a referral service operated by Lawjunction Ltd.

LawPage at www.lawpage.co.uk is a directory operated by Law Web Ltd – see April.

LawRights at www.lawrights.co.uk is an information and document service from Lawrights Ltd – see April.

LawSolve at www.lawsolve.net is a fixed fee advice from a panel of solicitors, operated by [undisclosed].

The Legal Services Agency Ltd at www.lsa.org.uk is a Scottish charity providing free advice – see April.

LegalAidLawyers.com at www.legalaidlawyers.com is a directory of legal aid lawyers maintained by Olliers Solicitors.

LegalHelp at www.legalhelp.co.uk is a referral service operated by Legalhelp.co.uk Ltd.

Local-legal at www.local-legal.co.uk is a directory from Online Magic Ltd – see April.

The National Solicitors’ Network at www.solicitor.co.uk is a network of independent solicitors.

OnLegal at www.onlegal.co.uk is a firm of solicitors.

OracleLaw at www.oraclelaw.co.uk is a Scottish legal information and document service from [undisclosed].

The Lawstore at www.thelawstore.co.uk is an information and document service operated by theLawStore (Online) Ltd.

Virtually Anywhere at www.virtuallyanywhere.co.uk is a referral service from Virtually Anywhere Ltd.

Property

Conveyancing Direct at www.conveyancingdirect.net.

Conveyancing Marketing Services at www.conveyancing-cms.co.uk is a referral service operated by an independent nationwide agency.

Landlord-Law Online at www.landlord-law.co.uk is a run by T J Shepperson, solicitor.

Property Direct at www.propertydirect-online.com is a service from Shoosmiths, solicitors.

Wills

Wills.co.uk at www.wills.co.uk is a service from Foreman Laws, solicitors.

Published in the Internet Newsletter for Lawyers, July 2000

A comparative review of the various CPR products and services by Nick Holmes

The introduction last year of a completely new code of procedure for the civil courts prompted the publication of a number of new practice manuals from the law publishers. Whereas previously Sweet & Maxwell’s Supreme Court Practice and Butterworths’ County Court Practice had been the twin standard works, now both have issued completely revised and republished civil practice works and Blackstone and Jordans have also aggressively entered the market. These publications are all now available in CD-Rom versions. The publication on the internet of the new Rules, PDs and Protocols by the Lord Chancellor’s Department and the Forms by the Court Service and the contemporaneous Crown Copyright concessions allowing such materials to be freely republished without permission also quickly spawned a number of added value electronic versions on the internet (Beagle and Roger Horne) and on CD (infolaw). The Lord Chancellor’s Department version of the Rules, available on the internet and in hardcopy since implementation, is now also available in a CD-Rom version from The Stationery Office (TSO).

This article compares the CD-Rom versions from the various publishers in some detail and also the web services available.

CD-Rom services

The table below compares the CD-Rom versions of these products, in the versions available at the end of May, according to objective criteria. Although decisions will still often be based on the utility of the hard copy manuals, it is felt that at present the CD-Rom versions offer the better comparison. While all the publishers offer some form of internet service, most are not yet full services and in some cases the services are tied to the CD-Rom subscription.

Installation and basic features

I started, as a typical user might, by simply removing the CD from its case and trying it, without reference to any documentation.

All products install from a Setup program on the CD, apart from the TSO version which runs automatically when the CD is inserted (or can be started from the Index file).

All products can be run from the CD (with only the control software installed) or installed to hard disk, though it is not clear how the TSO version should be installed to hard disk if that is what’s required.

Most of the publishers have chosen FolioViews as the publishing platform (ie the control software which displays the product and provides all the basic functions). Folio has been widely used by law (and other) publishers worldwide for many years, providing a sophisticated and rich environment for the development of electronic product. It provides as standard a dynamic contents list and reference (context) window; full or split screen viewing; full hypertext features; full text searching, either simple or with boolean operators; and other features.

Butterworths uses its own proprietary Books on Screen (BOS) interface. This has broadly similar features to Folio and will of course be familiar to those already using Butterworths CD product.

TSO has chosen to adopt web browser technology. A recent Java-enabled web browser is required – Internet Explorer 4.0 or above or Netscape 4.05 or above. The main difference here is that as web technology is page based, browsing and searching is not as precise as in Folio or BOS which are record based (generally a record is a paragraph, but in the White Book a numbered paragraph unit).

Although the software places various standard navigation and hypertext abilities at their disposal, the various publishers implement them to varying extents and often in distinctly different ways. It is beyond the scope of this review to cover the functionality of the products in any detail. The following example is, however, illustrative. Instances in the CPR of terms defined in the interpretation rule (rule 2.3) are not marked up in the Butterworths or TSO version; in the White Book there are hypertext (jump) links to a separate table of definitions which sets out the definitions from rule 2.3; in Jordans there are jump links to the appropriate paragraph in rule 2.3; in infolaw and Blackstone the appropriate paragraph of rule 2.3 pops up in-line in a window.

A final point on functionality is that some products enable the user to add their own annotations such as sticky notes, highlighters and bookmarks. These are maintained in a ‘shadow’ file and can thus be carried forward when updated versions are installed.

Structure and content

All but the infolaw CD are published also in hard copy versions and largely mirror those versions in terms of structure. With the larger works from Butterworths and Sweet & Maxwell it is probably worth first familiarising yourself with the layout of the print version as, without the comfort of headers and footers and a tangible physical location, it is easy to feel lost. The publishers’ section and paragraph numbering schemes which are essential for cross-reference purposes in the hard copy versions do also tend to intrude as there are enough paragraph numbering schemes employed in the various source materials.

The source materials are annotated with commentary on a rule-by-rule basis in the White and Green Books and Jordans; Blackstone presents the commentary as the body of the work with source materials in appendices.

The Rules and Practice Directions are presented in separate sections in some products, with the PDs following the Parts to which they relate in others. There would seem to be no significant advantage of one approach over the other in the CD version.

All products include the Personal Injury and Clinical Negligence pre-action protocols. The White Book also includes the draft Road Traffic Claims protocol.

A number of the products include the specialist court guides for the Commercial Court, Chancery and Mercantile Courts. The Patents Court Guide is also included in the infolaw and Blackstone products.

Three of the publishers include the official set of forms published by the Court Service in their products. These fillable forms presented in Adobe Acrobat’s PDF format (portable document format). To view, fill in and print these, the Acrobat Reader is required, which can be installed from the CD if needed. Butterworths employ their own form display and viewing software. The Butterworths forms are all scanned images and consequently of relatively inferior quality. Butterworths and Blackstones also include as text many practice forms which may be cut and pasted to your word processor. Sweet & Maxwell present the fixed forms as fillable Microsoft Word forms. They have by far the largest library of forms, including around 150 practice forms, though the latter are low quality scanned images. TSO have incorporated HotDocs versions of the forms. The most common forms are automated (may be filled in via a question and answer session). The forms can either be accessed from within the product as needed or installed for separate use.

The fees orders are included in all but the TSO version and other legislation is included in most products. The Green and White Books also contain substantial sections covering specialist jurisdictions, etc, and the Green and White Books and Jordans include court directories.

The deciding factor for many prospective purchasers may well be the amount and utility of the authored commentary provided by the eminent panels of editors. The White and Green Books and Jordans provide annotations and notes on a rule-by-rule basis and procedural tables. In Jordans notes are coloured blue to distinguish them clearly from the source text. Blackstone takes a different approach with the substantial commentary presented as the main text of the work. infolaw and TSO do not provide commentary.

Judging by the extent of the text and list of contents of the works (and the weight of the print versions!), it can be said that the White Book is the most substantial, followed by the Green Book, Blackstone and Jordans in that order.

Pricing and service

The table summarises the updating service and pricing of each product. In some cases the CD version cannot be purchased without the book. There are different scales for network licensing – a 5 user licence is chosen for comparison purposes at that level only.

Web update services for CD subscribers

Butterworths provide a forms updating service only.

Sweet & Maxwell and Jordans both provide up-to-date versions of the Rules and PDs plus other update information on web update pages available to CD-Rom subscribers. Sweet & Maxwell is due to launch a full online Civil Procedure service soon, though no details are presently available.

Blackstone do not provide a web update facility.

infolaw provides free access to its Civil Procedure update page which links to all new and in prospect amendments to the Rules, PDs and Protocols.

TSO do not themselves provide a web service connected with their CD-Rom. However, the Lord Chancellor’s Department (authors of the TSO version) provide free access to a complete and up-to-date version of the Rules, PDs and Pre-Action Protocols on their website in effectively the same format as that published on the TSO CD-Rom and an up-to-date set of Civil Court forms in Adobe PDF format is maintained on the Court Service website. See further Web services – Official services below.

Web services

There is a wealth of CPR materials on the web, both primary sources and commentary, and much of it is available for free access.

While all the commercial publishers offer some form of internet service, most are not yet full services and in some cases the services are tied to a CD-Rom subscription (see above).

Official services

The only official version of the CPR, it is said, is HMSO’s printed version of the Civil Procedure Rules 1998 and subsequent amending SIs. HMSO publish these on the web for free access at www.hmso.gov.uk/legis.htm. However, as the texts are in unconsolidated form, they are of limited use.

The Lord Chancellor’s Department broke new ground in publishing the CPR, PDs and Protocols on the web as they were made, and provides a substantial service in maintaining these in an up-to-date form (often ahead of the published SI) and also providing links to discussion papers, drafts and other related documents at www.lcd.gov.uk/civil/procrules_fin/cprocfr.htm. The court forms are published and maintained by the Court Service in Adobe Acrobat PDF format at www.courtservice.gov.uk/fandl/forms_home.htm.

Other free versions

Two other free access web versions of the Rules deserve mention: Roger Horne’s Yet Another Woolf Site at opal.he.net/~hrothgar/YAWS/index/text.htm and the Beagle site at www.beagle.org.uk/cpr/. Both these sites provide up-to-date value-added versions of the Rules, PDs, Protocols and other materials, including details of decided cases.

Butterworths

Butterworths’ Civil Procedure Online is described as is the complete online reference source on the latest civil court practice and procedure, including access to the full text of the Green Book (see CD-Rom section above for contents) and supporting materials. These include News, Comment, Legislation, Cases, Forms, Precedents and Links. The core materials are presented using Butterworths standard NetBOS ineterface. A subscription to Civil Procedure Online costs £350 p.a. single user, £650 p.a. for a 5-user network licence.

Lawtel

Lawtel’s Civil Procedure Interactive at www.lawtel.co.uk is currently included in the Lawtel subscription and includes a fully searchable database of the Rules, PDs and Protocols, with practical commentary from Simmons & Simmons, plus court guides, reference tables and a glossary of new terms. All commentary is linked to cited Rules, case law and legislation. The service is updated every 24 hours.

Lawtel is also producing an online version of Blackstone’s Civil Practice 2000, which will sit as a separate product within this specialist centre.

An annual subscription to Lawtel costs £720 (sole practitioner), £2,000 (5 partner firm). Blackstone’s Civil Practice will incur a supplementary charge.

Commentary sites

Many sites provide useful free commentary on the CPR, including the following:

  • Simmons & Simmons: The Woolf Reforms at www.simmons-simmons.com/dispute/woolf/index.html – provides a succinct commentary.
  • 2 Temple Gardens: Woolf Commentary at www.2templegardens.co.uk/woolf/1index.htm – another good commentary site.
  • The Civil Justice Council at www.open.gov.uk/civjustice/ – established under the Civil Procedure Act 1997, the Council’s remit is to: keep the civil justice system under review; consider how to make the civil justice system more accessible, fair and efficient; and advise the Lord Chancellor and the judiciary.
  • Laurie West-Knights’ LawOnLine at www.LawOnLine.cc – provides a wealth of commentary on the effect and application of the CPR; updated frequently; registration required.
  • Watmores: The Woolf Reforms at www.watmores.co.uk/woolf.htm – provides guidance for insurers on the Woolf reforms.

CPR CD-Rom services

Publisher: Title Butterworths: ‘Green Book’ Sweet & Maxwell: ‘White Book’ Blackstone: Civil Practice Jordans: Civil Court Service infolaw: infolaw/cpr The Stationery Office: Civil Procedure …
Edition available   (April) 2000 (April) 2000 March 2000 April 2000 May 2000
Updating Annual edition with 3 updates Annual edition with 3 updates Annual edition with 1 update 3 p.a. 4 p.a. 12 p.a.
Cost single user £245 p.a. (inc print version) £260 p.a. (inc print version) £99 p.a. (inc print version) £110 + £12 p&p p.a. £75 p.a. £250 p.a. (inc print version)
Cost 5 users £660 p.a. £440 p.a. £423 (6 users) £330 + £12 p&p p.a. £250 p.a.  
Law as at ?? 29/02/00 31/01/00 + later amendments 27/02/00 + later amendments 02/05/00 02/05/00
Print version Yes (2.9 Kg) Yes (4 Kg) Yes Yes (2.0 Kg) No Yes
Platform Books on Screen Folio Views 4 Folio Views 4 Folio Views 4 Folio Views 4 Internet Explorer 4.0 or Netscape 4.05 or above
Rules and PDs separate interleaved interleaved separate interleaved interleaved
Protocols PI, CN PI, CN, RT PI, CN PI, CN PI, CN PI, CN
Court Guides CC, CH, MC CC, CH, MC CC, CH, MC, PC No CC, CH, MC, PC No
Forms Fillablescanned bitmaps (approx 155) + practice forms to cut & paste Fillable Word (rtf) forms (approx 290) + scanned bitmaps (approx 150) Fillable PDFs (approx 150) + practice forms to cut & paste Fillable PDFs (approx 130) Fillable PDFs (approx 160) Fillable HotDocs (approx 130), some automated
Fees Yes Yes Yes Yes Yes No
Other Statutory Yes Yes Yes Yes No No
Commentary Rule-by-rule notes + procedural tables Rule-by-rule notes + procedural guides Full commentary in main part Rule-by-rule notes + procedural guides No No
Other reference Directories; parts covering General and Special Jurisdictions Table of Time Limits; Directory; parts covering Specialist Proceedings etc No Directories Family Proceedings module No
In-line annotations No No No Commencement dates and amendment details Amendment histories No
User annotations Yes No Yes Bookmarks only Yes No
Website butterworths
.com
smlawpub.co.uk/
whitebook/
blackstonepress
.co.uk
civilcourtservice
.co.uk
infolaw.co.uk ukstate.com
Web update service Forms update only Rules, PDs etc up to date plus Update n/a Rules, PDs etc up to date Update page linking to recent and in-prospect amendments See LCD and Court Service web services
Availability Subscribers only Subscribers only n/a Subscribers only Free access Free access

A Page on the Web, published in the Solicitors Journal, June 2000

It is now widely stated that firms who do not have an e-commerce capability will soon be out of business. The internet is all-pervasive and while it may not yet have taken as firm a hold on the provision of legal services as it has in other areas, it should be obvious by now that it is only a matter of time before it does.

But if you are not already embarked on an e-commerce strategy there seems to me no reason to panic … yet. The jargon and the hype tend to obscure the fact that the message is simply that one should be in a position to use the internet effectively and efficiently for conducting business. This requires the following steps:

  • using the internet yourself
  • establishing an internet presence
  • developing your internet identity
  • marketing your internet presence
  • developing your internet services
  • conducting transactions over the internet

It is not the intention of this article to provide a ‘how to’ guide – a rather longer document would be required. However, below are a number of points to consider along the way.A useful set of links to legal sites involved in e-commerce is Delia Venables’ page on Selling and Marketing Legal Services Online at www.venables.co.uk/selling.htm.

Using the internet

You cannot hope to start developing a sensible strategy until you have investigated the medium. It is not sufficient to leave this to the ‘techies’ (if any are available to you) since you primarily need to investigate what your competition is up to rather than how they are doing it. So put in a couple of days concerted surfing the web from a starting point such as this site.

Establishing an internet presence

Establishing a physical internet presence is of course a pre-requisite! If you are not sure how to go about this on your own, there are many who will seek to help you. Make a note of those companies who have assisted firms whose sites appeal to you and those who specialise in the legal marketplace (most of whom will advertise in the legal press). You may need hand-holding at first, but the aim should be to involve yourselves in the process rather than leaving it all up to a design company.

An important step in the process is to register a domain name and it makes sense in the first instance to register one or more names as close as possible to your firm’s name (without being long-winded) as both a .co.uk and a .com if available. Any number of registered names can be pointed at the same physical website.

Most law firm websites are at present ‘brochure’ sites, consisting of pages of information about the firm, its services and personnel. Such pages are a minimum requirement, but will not on their own generate significant business.

Developing your internet identity

Before going further, you need to ask your(internet)self who you are and why you are there. Are you simply a billboard for Bloggs & Bloggs posted on the internet? Shouldn’t you be Bloggs & Bloggs trading on the internet? Or should you (instead or in addition) have a distinct internet identity based on the particular internet services you provide? In other words, consider the most appropriate branding for your internet services. Many firms now have websites under the firm’s name but also deliver particular services under a distinct internet brand name. Generally this internet trading name will be the domain name. Examples of such services are nextlaw.com, divorceuk.com , accidentdirect.com, etc. It is said that most such ‘memorable’ domain names are now ‘used up’. However, clearly there is still a virtually unlimited number of distinctive names which may be used.

Marketing your internet presence

With probably in excess of a billion pages now on the web, your effort will more than likely go virtually unnoticed unless you put significant effort into promoting your presence. It’s worth repeating the standard advice given in most primers on setting up and marketing your web presence:

  • quote your web address prominently on every communication you issue
  • register with all the internet search engines
  • establish reciprocal links with associates and other business contacts

If you accept that your internet presence should be more than just another aspect of your firm’s marketing – ie that it should be a revenue earning business unit – then you will need to plan and develop a marketing strategy for that business accordingly.One avenue for firms with limited marketing resources of their own is to subscribe to a site which markets the legal services of its associates. Member firms are generally charged a fee or perhaps a percentage for business referred.

Developing your internet services and conducting transactions over the internet

To get started delivering your services over the internet it is not necessary to spend a lot of time and money developing sophisticated databases, forms and automated processes – those can follow in due course. Much can be achieved simply by effective email communication.

  • ensure that the services you can offer online are clearly and succinctly stated with prominent mailback links
  • ensure that you have an email address for each area of practice
  • ensure that the mail for these addresses is monitored constantly and that replies are sent more or less immediately
  • wherever appropriate use email and email attachments rather than fax/snail mail – this is why you’re online!

Published in P.S., the journal of Probate Section, June 2000
Part of this article originally appeared in the Solicitors Journal, February 2000

Most organisations of any size now have websites. Indeed it is frequently the case that an organisation’s web address is the most prominent (and sometimes the only) form of address appearing in its advertisements. There are also many millions of individuals and very small organisations who also have websites. Collectively these sites provide a huge and valuable resource for information and exchange. But the sheer size of this resource requires

Which websites are the most useful to the lawyer? What do they offer? and How can they be found? This article answers these questions in overview, with some detailed help on using search engines. Subsequent articles will look in more detail at using the web to assist probate practice in particular.

If you have a particular comment, query or problem relating to probate practice on the web, please email it to NickHolmes@infolaw.co.uk and I will take account of it in subsequent articles.

The ‘legal web’

The sites that will be most immediately useful to the UK lawyer I refer to as the ‘UK legal web’. These include:

  • Government, the parliaments and the courts. Official sites provide free access to primary legal materials, other official documents and guidance, rules, forms and a variety of other information to assist your practice.
  • Lawyers. Your associates and competitors’ sites are naturally generally aimed at attracting and retaining clients. However, on many sites there is much useful material which can assist the small practitioner with otherwise limited information resources, including commentary on legal developments, briefings, newsletters, articles, checklists and precedents. They will also, of course, be useful as a reference point in developing your own web services.
  • Law associations. The websites of the Law Society and the many specialist associations provide much useful information directly relevant to your practice.
  • Law schools. Many law schools have been long-established on the web and their websites provide a wealth of materials.
  • Commercial law publishers, both the more established and the newer breed of information providers, provide a variety of free materials. The higher value information services are generally charged on annual subscription and have yet to make much impact except at the top end of the market.
  • There are many other non-profit organisations relevant to your practice publishing a wide range of information.
  • Don’t forget many of your suppliers are online. Books, office supplies, law stationery, legal staff – all are available now over the web.

Gateways to the legal web

How does one gain access to all these useful sites without wasting hours of fruitless endeavour? One needs an effective jumping off point, or – in current parlance – a ‘portal’.

A portal (or gateway), as the word implies, is a site designed to facilitate access to the web. Portals are flavour of the month these days, as a successful site can attract a high volume of traffic which will in turn attract advertising revenue and other commercial opportunities. There are many pretenders to the UK legal portal throne, with as many different approaches. Given the democratic nature of the web, it is unlikely that any one will establish dominance. I can do no better than recommend you first visit the infolaw gateway at www.infolaw.co.uk which I maintain [picture: infolaw.bmp]. This provides a classified index of the UK legal web, including browsable listings of lawyers, government and legal resources by topic, selected for relevance and quality, plus classified listings of suppliers, topical articles on developments in the UK legal web (including this article) and other features. Included also is a listing of other legal gateways.

Finding things on the web

The web consists of probably more than a billion pages of information and an elite handful of services, including such names as Alta Vista, Excite, Infoseek, Lycos, Yahoo and Google have established themselves as robust and efficient solutions to searching the whole of the web (though none indexes every page).

The vast majority of web users simply type a few words into a search box and see what happens. It seems sensible therefore to concentrate on two key factors determining the relevance of your search results: choosing the ‘right’ search engine and choosing search terms carefully.

Choosing a search engine

Most search engines will return results for pages that contain any of your search terms, ranking results by weighting some or all of the following:

  • the number of search terms matched
  • the frequency of occurrence of the terms
  • the part of the page in which the terms are found (ie title, body text, keywords etc)
  • the proximity of the terms
  • the order in which you entered the terms

Though these search engines will return millions of hits, the most relevant sites will generally be contained on the first half-dozen pages. Even so, there will be a number of results on those first pages which (for one reason or another) are not relevant and many relevant results which are buried much deeper down the list and likely never to be seen. Also the ranking applied may at best seem haphazard.

Google

Google (www.google.com), a relatively new search engine, uses an entirely different approach and in my view stands head and shoulders above the rest.

Google returns results for pages that contain all your search terms, ranking pages according to their popularity (according to how many other pages link to them) and according to the proximity of your search terms. Google also exerpts the text that matches your query.

Google’s page ranking method deserves further explanation. In essence, Google interprets a link from page A to page B as a vote by page A for page B. Google assesses a page’s importance by the votes it receives and also analyzes the page that casts the vote. Votes cast by pages that are themselves important weigh more heavily and help to make other pages important.

Google’s page ranking system is therefore a general indicator of importance and does not depend on a specific query. Rather, it is a characteristic of a page itself based on data from the web that Google analyzes. It precludes human interference – so no one can ‘purchase’ a higher rank or commercially alter results.

Choosing your search terms

It is of course very difficult to generalise about the use of search terms, but it is worth bearing in mind always that a web search engine has indexed the whole of the web and you should therefore be aiming as much to screen out or demote the irrelevant or low value sites as to find the relevant.

A few pointers therefore for selecting terms for ‘legal’ searches:

  • Use terms that lawyers rather than laymen would use. This will screen out for example many ‘law for the layman’ sites.
  • As an extension of the above, use titles to Acts, SIs etc which are bound to be referred to. This will screen out or demote for example low value information pages on law firm ‘brochure’ sites.
  • If you are researching local law, include UK or England or Scotland as appropriate as a search word. This will demote sites concerned with overseas jurisdictions, including of course US sites, but also Australian and Commonwealth sites whose terminology is more similar.

More about search engines

A wealth of information about search engines is on the SearchengineWatch site at www.searchenginewatch.com.

A Page on the Web, published in the Solicitors Journal, May 2000

LegalTech London (www.legaltechshow.com/london/) is the new incarnation of the annual Summer lawtech show at the Barbican centre in London, now under new management. With around half last year’s number of exhibitors, this year’s show, on 17 and 18 May, had an air of exclusivity about it – though many suppliers had simply dropped out following poor attendance at last year’s event and had not been enticed back by the new organisers Imark.

Most exhibitors had something to show on the internet front. The principal law publishers (or ‘content providers’ in the current jargon) were of course present, as were a number of the legal news publishers. Two new legal portal sites took stands (meaning dozens didn’t) and other exhibitors and application solution providers (ASPs) offered an array of intranet, extranet and e-commerce solutions.

Of course, a show such as this is not the best platform to review the internet services on offer since this can be done from the comfort of your own office without the attendant salesman. Nevertheless, since they took the trouble to show up, here’s an update as to what is on offer from the web publishers.

Law publishers

Butterworths (www.butterworths.co.uk) now has no less than 14 online subscription services including its leading brand All England and Halsbury’s services as well as specialist services for most practice areas. Probably only half this number of services were available this time last year. The pace of development is testament not only to the amount of money being thrown at it, but to the fact that the standardisation of its data repositary and development of its electronic editorial and production systems were under way many years before we’d even heard of the internet.

Playing a hectic game of catch-up over the last couple of years has been Sweet & Maxwell (www.sweetandmaxwell.co.uk). Although its site lists a large number of online services, the flagships are three: Current Legal Information is the online version of Current Law. Late 1999 saw the launch of Localaw UK (www.localaw.co.uk), a service incorporating materials from its comprehensive series of local government law encyclopedias and articles and current awareness bulletins prepared by Eversheds. Westlaw UK (www.westlaw.co.uk), is the culmination of more than two years’ development of its primary law data repositary, delivered using US-proven Westlaw technology, and shaped to the requirements of its larger UK clients.

Context last year released the online version of its Justis and Celex databases (www.justis.com), including law reports: The Law Reports, Weekly Law Reports, The Times Electronic Law Reports, Industrial Cases Reports, Lloyds Law Reports and Family Law Reports; Statute Law: covering UK Statutory Instruments from January 1987 to present and from May 2000 the full UK Statutes database; and European Law. A Human Rights service is the latest to be added.

Lawtel (www.lawtel.co.uk) continues to develop its online presence. To its base Case Law, Articles Index and Legislation services it has added specialist ‘interactive’ centres for Personal Injury, Civil Procedure, Local Government and, now launching, EU interactive.

A new publishing kid on the block is Everyform (www.everyform.net), offering an innovative solution for the provision of prescribed law forms.

Legal news

The show was sponsored by Centaur Communications, publisher of The Lawyer newspaper, Lawtel (above) and interactivelawyer.com, the internet service incorporating The Lawyer content. Also present was Global Professional Media, publisher of Legal Week and Legal IT and their online equivalents legalweek.net and legalit.net, which chose to present itself under the Legal IT banner. As is the case with their paper equivalents, these sites are essentially supported by advertising and offer daily news, news archives, daily updated law, directories, events, jobs, books and company information.

In Brief Magazine (www.inbrief.co.uk) runs the Loties (Legal Office Technology Innovation Awards) and presented those awards at the event. Although the winners are clearly and lavishly presented in May’s printed issue of In Brief, a visit to their site on Monday 22 May disappointed, in that the 1999 winners were still on display.

Portals

The last year has seen a proliferation of legal portal sites, including the legal news-based sites (above), as well sites from legal office service providers such as Waterlows and Oyez Straker, law firms such as Simmons & Simmons and many others. Two on show were Hemscott Legal (www.hemscottlegal.com) – aimed at finance and investment lawyers, with data about companies, deals, disputes recruitment – and Law.com/UK (www.law.com/uk). Using the same technology as its US parent, law.com, the latter has bought in content from a range of law publishers and developed an interface specific to the needs of the UK legal marketplace.

… and finally

What is it about little boys in striped tops? In their current ads both Everyform and Westlaw UK are using just such a lad to peddle their services. Answers to me at the SJ must be accompanied by your best shiny Pokémon card to qualify.

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