How Twitter works

By Nick Holmes on March 14, 2017
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A number of commentators are referring to the Twitter libel case of Jack Monroe v Katie Hopkins [2017] EWHC 433 (QB). In particular, the How Twitter Works appendix has got some excited.

The full judgment is now on BAILII and the Appendix is below. You could also check out my effort.

HOW TWITTER WORKS

1. Launched in July 2006, Twitter was the first major ‘micro-blogging’ service, allowing people to use the internet to post very short blogposts.

2. A person who sets up a Twitter account begins by creating a username (sometimes called Twitter ‘handle’) which begins with an @ symbol: e.g. @Person.

3. Twitter automatically creates a Profile page (sometimes called a homepage) for @Person, which will appear online as a webpage at URL in the format: http://www.twitter.com/Person

4. @Person can send ‘tweets’: messages of up to 140 characters which can (but need not) include hyperlinks, photos, videos, emojis, or ‘hashtags’ (words beginning with #, which allow people to join a common conversation). Each tweet gets a unique URL called a ‘permalink’ in the format: http://www.twitter.com/Person/status/123456789123456 .

5. All @Person’s own tweets (of any character whatsoever) appear in reverse chronological order on their Profile page.

6. @Person will also have a Timeline: a reverse chronological stream of tweets from all the users that @Person chooses to follow. This can be found on the Home tab when @Person logs-in to their account. It also displays (top-left corner): @Person’s photo, number of tweets by @Person, number of users @Person follows, and @Person’s number of followers.

7. @Person will have also have other tabs called:

  • Notifications (a private tab which sends @Person ‘alerts’ or ‘notifications’ of activity relating to tweets by, or mentioning, @Person); &
  • Direct Messages or “DMs” (private messages between Twitter users, formerly only between users who followed each other).

8. Different users of Twitter (e.g. @A, @B and @C) can also choose to ‘follow’ @Person’s tweets, meaning that @Persons regular tweets will appear in the Timelines of each of @Person’s followers: i.e. @Person’s tweet appear in @A’s Timeline, @B’s Timeline and @C’s Timeline.

9. Each of those Timelines of @A, @B and @C will be an aggregated feed of all the people that @A follows, that @B follows, and that @C follows respectively.10. @Person can make their tweets ‘private’, whereby no-one can read them except approved followers: if private, only approved followers get @Person’s tweets in their Timelines and only approved followers can view @Person’s Profile page. However, if @Person does not set their account to private, then anyone can can view their tweets online, and anyone can view their Profile page online, even if they do not have a Twitter account.

11. Because not all people are on Twitter all of the time, Twitter has an internal metric of how many times it has actually had to display a particular tweet in any of the above guises: “Impressions”.

For example, if @A is on Twitter only between 0900 until 1000 and 1800 until 1900, they may not see a tweet by @Person at 1200, because by the time they log back on to Twitter at 1800, so many tweets by the people that @A follows have been tweeted that @Person’s tweet is a long way down the Timeline. So Impressions records the number of times that a tweet is actually generated on a screen (of a phone/laptop) by a viewer of the tweet who is active at that time.

12. Any person who has a Twitter account (@3rdParty), and who sees a tweet they like (whether or not they follow that person) can ReTweet (“RT”) it: that is to say re-publish it by pressing a ‘re-tweet’ button. So if @Person tweets, and @3rdParty RTs, the tweet will be republished in its original format (with a small added tagline at the top) saying ‘@3rdParty Retweeted’.

13. RTs appear in on @3rdParty’s profile page, and are published to the followers of @3rdParty (whether or not those people follower @Person).

14. A regular tweet by @Person therefore appears on:

  • @Person’s Profile page;
  • in the Timelines of those who follow @Person
  • on the Profile pages of RTers
  • in the Timelines of those who follow the RTers

15. As well or instead of RTing a tweet by @Person, a @3rdParty can:

  • ‘Like’ the tweet (by clicking on a ‘heart’ or ‘star’ logo);
  • Reply to the tweet (which starts the Reply with the usernames contained within the tweet, including that of the tweeter or any RTer);
  • Expand the tweet (to see all Replies to it);
  • Click on any hyperlink in the tweet
  • Click on any hashtag, which launches a Twitter search for all tweets containing that particular hashtag
  • Click on the permalink (a small link to the tweet’s unique URL)
  • Click on @Person’s username (a link to @Person’s Profile page)
  • Follow the tweeter (@Person) if they don’t do so already

16. All of these actions, including RTing, are called ‘Engagements’.

  • The numbers of some Engagements (RTs, Replies, Likes) are recorded on the public face of the tweet, at the bottom.
  • Other Engagements (Impressions, Expands, Hashtag clicks, Hyperlink clicks, Username clicks) are not on the public face of the tweet, and are only available through the Twitter Analytics service to @Person.

17. When people RT, Reply, or Like a tweet by @Person, then @Person gets a small message (and ‘alert’) in their Notifications tab telling them so. There are no notifications when a person whom you follow deletes a tweet.

18. Some tweets are different, because they also contain another user’s username (@Other) or more than one other user’s usernames (@Other and @Stranger). These usernames can occur anywhere in the tweet. This type of tweet is called an ‘at- mention’, because it ‘mentions’ other users.

19. If @Person tweets and uses @Other somewhere in the tweet (“I watched the football and saw @Other score!”), then even if @Other doesn’t follow @Person, @Other will also receive a Notification of the tweet by @Person (unless they have first Blocked or Muted tweets from @Person). However, subject to the point below, at-mentions are sent to all of @Person’s followers.

20. If, however, @Person begins their tweet with a username (@Stranger), this particular type of at-mention is called an ‘at-reply’ (because it is in the same format as a Reply to a tweet, in that it starts with a username).

21. An at-reply (such as “@Stranger good to meet you today”) will not appear in the timelines of all of @Person’s followers. It will only be published to the timelines of those who follow both @Person and @Stranger (the timelines of “common followers”).

22. However, beyond the timelines of common followers, an at-reply will also be published on @Person’s profile page (like any tweet), and is still capable of being RTed by anyone who sees it (such as @3rdParty). If RTed, an at-reply will still appear on the profile page of anyone who RTs it (i.e. @3rdParty’s profile page), and will be sent to the timelines of all of the followers of anyone who RTs it (i.e. all of @3rdParty’s followers’ timelines).

23. Where @Person decides that they do not like the tweets by @Stranger, they can ‘Mute’ @Stranger (so @Stranger’s tweets don’t appear in @Person’s Timeline, even though @Person still ‘follows’ Stranger and can see tweets on @Stranger’s Profile).

24. If @Person really doesn’t like tweets by @Stranger, they can ‘Block’ @Stranger, and neither @Person nor @Stranger will be able to receive each other’s tweets into their respective Timelines or view each other’s tweets on each other’s Profiles. However, no tweets are deleted by Blocking, and all tweets of a Blocked person are still available for everyone else to see as before, including in any search results.

25. For more serious abuse, @Person can Report an account (e.g. @Troll) to Twitter. If Twitter decides the abuse is serious enough, it can Suspend or Ban the @Troll account, which has the effect of making all of @Troll’s tweets and @Troll’s Profile unavailable for anyone to see. Any at-mentions (including at-replies) which cite ‘@Troll’ will remain the same text, but the link on the @Troll username will no longer be a live hyperlink to the @Troll Profile page.

26. Twitter Analytics allows a @Person to know all the Impressions and Engagements of each of their un-deleted tweets (including at-mentions and at-replies). It also records total Profile views per month (whether because people clicked on the username in tweets, or searched for the Profile page on Twitter or on some other service, such as Google).

Using a bus lane as a cash cow

By Nick Holmes on March 10, 2017
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Filed under Miscellany

Several months back I followed an unfamiliar route across London twice in 10 days. Two weeks after the first incident I received a PCN for driving in a bus lane and 10 days later another one!

I could not believe I had inadvertently strayed into a bus lane twice so I googled it. It’s a notorious bus lane in Lambeth that effectively entraps tens of thousands of motorists annually. It was given publicity in an Evening Standard article in 2015.

I decided not to challenge the PCNs as the contraventions were clear and there were no deficiencies in the signage etc that I could see. However, I felt so aggrieved that I sent an FOI request to Lambeth. You’ll see from the response  that in the last full year they pulled in £1.8 million from 28K contraventions. They have spent only a trivial amount on improving signage etc.

If the purpose of a bus lane is to deter motorists from driving in it and disrupting public transport, then they are singularly failing to do this, and it is a deliberate failing as they have full knowledge of the unusually high number of contraventions and ample evidence of drivers’ feelings of entrapment. They could quite easily have implemented a separating kerb that would prevent driving in the lane except by the most determined.

I’m advised that there’s no hope of getting justice for my fellow 130,000 motorists affected.

Bad luck chaps.

Blogging for lawyers in 2017

By Nick Holmes on March 1, 2017
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I wrote this 6 years ago. I can’t see that I would need to update it for 2017.

All the talk these days is about social networking. Have you got a Facebook page? Do you Tweet? Are you LinkedIn? But we should not forget that the granddaddy of the so-called social media is blogging and that’s been around for a long time; so long, in fact, that blogging is now unremarkable; blogging is normal and that’s good because we can get on with making the most of it without the hype. Let’s see how. …

Read on and tell me if you agree.

RSS is dying, right?

By Nick Holmes on February 7, 2017
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My latest post on Internet Newsletter for Lawyers:

I am a long-time proponent of RSS but am aware that it is declining in visibility. Many sites large and small are not offering RSS feeds any more. What’s up?

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The need for technological competence

By Nick Holmes on October 10, 2016
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Filed under CPD, Technology

My latest post on Internet Newsletter for Lawyers:

Across the pond, in 2012, the American Bar Association formally approved a change to their Model Rules of Professional Conduct to make clear that lawyers have a duty to be competent not only in the law and its practice, but also in technology, amending Comment 8 to Model Rule 1.1 to read as follows:

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Image: cc by Marc Di Luzio on Flickr.

Brexit for lawyers

By Nick Holmes on July 5, 2016
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Filed under Constitutional law, Democracy

Extracts from my latest post in Internet Newsletter for Lawyers about the legal and constitutional issues surrounding Brexit:

As opinions on this change by the hour, your best bet is to follow the latest comments on Twitter from those lawyers who are focussing on the constitutional implications of the Brexit vote and thence read their more considered writings on their blogs. I’ve created a Twitter list where you can follow the leading commentators as a group. They are:

Mark Elliott (@ProfMarkElliott), Professor of Public Law at the University of Cambridge, who blogs at Public Law for Everyone, has recently focussed on the constitutional implications of Brexit, most recently On why, as a matter of law, triggering Article 50 does not require Parliament to legislate.

David Allen Green (@davidallengreen), who blogs about law and policy as Jack of Kent and is also a legal commentator at FT.com, is probably the most prolific tweeter and writer about Brexit.

Carl Gardner (@carlgardner), a former government lawyer who blogs about public law as Head of Legal, is also a prolific Tweeter about Brexit.

Jolyon Maugham (@JolyonMaugham) QC, a tax lawyer who blogs at Waiting for Godot, is currently commenting extensively on Brexit on his blog and on the broadcast media. His latest post on The Big Green Button Bill argues that invoking Article 50 would require an Act of Parliament.

Follow also UCL Constitution Unit (@ConUnit_UCL): Constitution Unit Blog.

On immigration: Colin Yeo (@ColinYeo1) at Free Movement.

On human rights: Adam Wagner (@AdamWagner1) at UK Human Rights Blog.

Image: By Jose Manuel Mota on Flickr.

Never mind the quantity

By Nick Holmes on May 4, 2016
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Filed under Future of law

My latest post on the Internet Newsletter for Lawyers.

Image: By Eric Fischer on Flickr.

Writing out loud

By Nick Holmes on February 25, 2016
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Filed under Blogging

My latest post for Internet Newsletter for Lawyers.

Image: By Amy Gahran on Flickr.

We need to stop talking about AI

By Nick Holmes on December 16, 2015
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Filed under Artificial intelligence

My latest post for Internet Newsletter for Lawyers.

Image: By Saad Faruque on Flickr.

Internet made easy

By Nick Holmes on October 16, 2015
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Filed under Pages on the Web

20 years ago I wrote my first “Page on the Web” column in the Solicitors Journal with a piece about why you should use the internet.

My service provider at the time was Demon Internet. They still are! Thanks Demon.

 

Is ad blocking unfair?

By Nick Holmes on October 13, 2015
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Filed under Advertising, Privacy

My latest post for Internet Newsletter for Lawyers.

Image: Stop! by Axel Schwenke on Flickr.

LinkedIn: know your connections

By Nick Holmes on September 24, 2015
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Commentators on the ProudmanCarter-Silk affair have understandably criticised one or other, or both, parties’ behaviour.

But I’m more interested in the role LinkedIn played in this. After all, this only came about because Ms Proudman sent an invitation to connect on LinkedIn to someone she did not know and whose line of legal work was not on her patch. Why? Well, for the same reason many of us – faced with an endless stream of profiles of people LinkedIn thinks we might like to connect to – occasionally say, “What the hell, why not connect to them, they might just possibly be useful in future?” “What’s wrong with that?”, you might ask. I’ll tell you: it sends the wrong signal. I’m not talking about the signal it sends to the invitee, but about the signal it sends to LinkedIn. It tells LinkedIn you know that person, and because you know that person, LinkedIn draws all sorts of inferences and – inter alia – will start to suggest you might like to connect to others because that person knows them (that’s how it works).

So my advice is, don’t connect on LinkedIn to anyone you don’t know. You may think you are expanding your network for your future benefit, but you are degrading it’s value. You will waste a lot of time and get unwelcome attention.

Of course, if you see LinkedIn as just another opportunity to market yourself to as many people as possible, go ahead. But don’t say I didn’t warn you.

Image by Shield Connectors on Flickr.

The Uberisation of law

By Nick Holmes on July 15, 2015
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Filed under Collaborative economy, Future of law

My latest article in the Internet Newsletter for Lawyers gives some perspectives on the sharing economy and how it affects lawyers.

Image: Taxi clown by John Fisher on Flickr.

Social media platforms for lawyers

By Nick Holmes on April 15, 2015
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Filed under Social media

Reblogged from Legal Web Watch March 2015.

I’ve been looking at two new social media platforms designed for lawyers: Mootis (“specifically tailored for what is a vast legal services marketplace that extends far beyond the Bar”) and Passle (“enables Partners and senior professionals to create and share insights on developments within their field”). I’ve registered on both services and hacked about a bit, as well as reading up their about pages and some reviews. So, extensive research!

Mootis

Mootis is a sort of souped up version of Twitter+LinkedIn with some added legal feeds and other features. My problem with it is I don’t get its USP. What is it trying to help me do?

Its advertised primary key feature is that “Moots can exceed 140 characters (up to 500 words) – enabling users to express their opinion with more authority, weight and substance.” That’s of course a reference to Twitter’s limit of 140 characters per tweet. That limit is restrictive, but it’s not a bug, it’s a feature! That’s why Twitter is so popular with many of us; it encourages rapid sharing, quickfire exchanges etc. So sure, if you don’t want that, you go somewhere else. … Mootis maybe?

Founder Bill Braithwaite QC of Exchange Chambers in Manchester says, “we feel the world of legal services is large enough to warrant its own, bespoke platform”. Surely the question is does the world of legal services, need or want a bespoke platform?

History is littered with the bones of legal networks that failed to find traction on the web. The very successful (pre-internet) LINK failed to make the transition. There was LIX too, though my memory is short on that one. The internet spoiled it for them, because on the net anybody could connect with anybody and link to anything. Neverthless, intrepid innovators tried to establish communities of lawyers on the web. Remember Law City anyone? Not even Google does.

Although the many legal portal sites of different flavours that grew up could be regarded in some senses as communities, lawyers started taking up social networking only in 2008 and the big three – Twitter, LinkedIn and Facebook (not so much for professional purposes) – have made the running since then. Even Google, with all its influence, is calling it a day with its Google+ social network (though, importantly, popular aspects of it will be further developed).

I don’t want Silicon Valley to take all the spoils and there is plenty of scope for home grown social media applications for lawyers; I will give Mootis a go and I wish it well, but it does need to find some focus.

Passle

Passle is a blogging platform that makes it easy for experts to share their insights online. Say Passle, “It’s been proven that firms regularly producing knowledge pieces generate more traffic, and leads, than those that don’t. Passle facilitates this process by providing busy experts with the tools to share their expertise with the world in a time-efficient manner.”

With a few clicks you can grab an excerpt from an article you are reading, write a comment or longer analysis, and post it, complete with accompanying image from the original and with selected tweets about the same source shown alongside.

Your Passle is discoverable by other Passle users, who can follow you and repost your passles, and it can be embedded on your own website.

There is a substantial annual per user subscription, but if it suits you and gets your experts generating content and hence business as Passle claim, it should be worth it.

Where has all the GOV stuff gone?

By Nick Holmes on February 2, 2015
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Filed under Government

Reblogged from Legal Web Watch January 2015

Digital Champion, Martha Lane Fox, first mooted the idea of a single government website back in 2010. Some thought the theory was sound but that delivery would be impossible.

Once the project was approved, the process of transitioning government information to GOV.UK began in 2012, led by the Government Digital Service, a new team within the Cabinet Office tasked with transforming government digital services … aka Digital by Default. The aim was to move all corporate information to GOV.UK by the end of 2014. This is now complete with the transition of 312 organisations (so they say).

According to the Departments home page, the corporate websites of 176 government departments, agencies and other public bodies (not 312) have moved:

  • 24 of 24 ministerial departments
  • 9 of 22 non-ministerial departments, and
  • 143 of 346 agencies and other public bodies

The 216 organisations shown as having a separate website have not moved.

Is all this government stuff in one place, designed to be “simpler, clearer, faster”, a Good Thing or “some kind of Orwellian nightmare”?

Opinions are divided. Joe Public may be better served, but anecdotal evidence suggests that professional users are not impressed, regarding the interface as dumbed down and asking, “Where has all that useful government information gone?”.

Writing on the BIALL LinkedIn Group, Anneli Sarkanen, senior information officer at Fieldfisher asks:

We’ve heard from members that finding information from the government has become increasingly harder since departments have moved to GOV.uk. I am posting this discussion to seek views from members about problems they have faced with GOV.uk and if BIALL needs to make a representation on behalf of members. If you have specific examples of information going missing, or info that is harder to find that we can put forward, please do reply below and we can see if we need to take this forward.

Ask to join the group if you are interested in following this discussion.

Corporate information vs. specialist information

It is worth bearing in mind that whilst GDS claims the transition of the websites of these 176 organisations is complete, this relates only to their “corporate” information – the information about their policies, activities, consultations, white papers etc. What is still in transition is their specialist information (which is perhaps most relevant to the professional user) and their specialist web services (apps if you like) which will ultimately be rewritten.

So, by way of illustration:

Don’t despair

Don’t worry too much about whether you will find this or that on the old .gov site or on GOV.UK. Google is still your best friend here: use it. GOV.UK is well optimised, so if information has moved to GOV.UK it will show up at the top of the results.

Of course, in the move to GOV.UK, some information will have gone missing. But rather than bemoan the fact and despair, my suggestion is follow the GDS Transition Blog, identify the most relevant contact in the GDS team, find them on Twitter and tweet them.